Back to Blog

Maintenance & Repair: How to Improve First Time Fix Rates?


 improve first time fix rates in maintenance and repair

Efficiency is the key in maintenance and repair operations. Without an efficient and productive workforce, your business may not probably run very long. And for your customers, first-time fix rates (FTFR) matter as that will be the metrics on which they will judge your business.

Research done by the Aberdeen Group shows that greater FTFR is a determining factor in the success of a business. In fact, 20% of the top-performing companies have a first-time fix rate of 88%. And companies with FTFR below 70% experienced a drop in customer retention to 76%. Now, how can you improve both the efficiency and first-time fix rates? One simple step that you can try out to reap massive benefits is to transform operations digitally.

Let’s explore some steps that you can adopt into your business to ensure improved first-time fix rates in maintenance and repair tasks.

• Invest in Training and Continuous Improvement

A trained and knowledgeable workforce with an excellent skill set is an asset for any organization. And what can you do to develop their skills? The answer is to invest in training to build their skills to get the job done. One of the options for training your workers is to provide them with immersive AR-powered on-the-job training that prepares them for real tasks and helps in their skill retention for a longer period. A trained employee with relevant knowledge gets the tasks done right the first time. Also, you should take any necessary action to fill in their skills gap and improve practice.

• Collaboration between teams

Good communication between experts and technicians is a game-changer and allows to address and resolve issues quickly. Invest in good remote collaboration tools so that you don’t have to compromise on the quality and safety of your workers.

• Using XRmeet remote assistance software

One of the many steps you can take is adopting an AR remote assistance software like XRmeet. Augmented reality enabled technology eases the maintenance and repair tasks of technicians to a great extent. The remote assistance software overlays information required for fixing the issues right in front of the worker, enabling them to fix issues independently with minimal errors. If they need any real assistance, they can also contact experts with a touch and share their physical space to get real-time assistance virtually.

Interested in learning more about our remote assistance software? Schedule a free AR consultation by sending us a mail at to understand better what areas in your business you can benefit from our software.

Most Popular

The Role of Metaverse in Industrial Companies


How can Object Detection Based AR Solution Help your Business?


AR, Bringing New Potential in the Construction Sector


Technology Trends for Digital Transformation in 2022


How AR Helps Equipment Manufacturers in Remote Installation


Things to Consider while Selecting an AR Remote Assistance Solution in 2022


How to Address the Aging Workforce Crisis using AR?


The Potential of Augmented Reality in Energy & Utilities Sector


Why Companies Fail at Digital Transformation?


How to Build Better Customer Relation with Remote Support Guidance


What is the Future of Augmented Reality?


Debunking Myths About Augmented Reality


How does Construction Benefit from Augmented Reality Today?


A Short Guide on How to Use XRmeet AR Platform


Advantages of Using AR in Industrial Enterprises


Maintenance & Repair: How to Improve First Time Fix Rates?


The Rising Need for Interactive Augmented Reality Manuals for Businesses


How to Address Work Skills Gap with AR enabled Remote Assistance Software?


Current Use Cases and Market Growth of AR


Remote Technical Support using Augmented Reality


How is Augmented Reality Reshaping Telemedicine?


Augmented Reality in Aviation Industry


Augmented Reality for Maintenance & Repair


How will Augmented Reality Shape the Post Pandemic World?


Businesses Adopts Augmented Reality in MRO Operations


How to Choose the Right AR Remote Assistance Software for your Business


How AR Remote Support Ensure Business Continuity even after COVID-19


How to Provide AR based Training with XRmeet? It’s Easier than you Think


Top 4 Augmented Reality Trends in 2021


Augmented Reality, a Game Changer for Automotive Industry


Augmented Reality in Oil and Gas Sector