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How AR Remote Support Ensure Business Continuity even after COVID-19


To ensure business continuity at turbulent times, it is essential to have a contingency plan. When COVID-19 got us all locked up in our homes, it was businesses that suffered the worst. Many businesses were grappling without knowing how to respond to the pandemic.

But some businesses quickly deployed solutions to adapt to the world of working from home and new communication paradigms to mitigate the impacts and other risks caused by the pandemic and to maintain business continuity.

So, how did your business ensure the continuity of operations? One technology that many businesses adopted to deal with the threats of the pandemic was augmented reality (AR) powered remote assistance. But one surprising fact is that even when things are coming back to normal slowly, AR still finds its place in the smooth run of operations. When restrictions were placed on travelling, AR remote support came as bliss for many companies to run their business operations as usual even with fewer on-site staff.

Let’s find out how industrial AR remote assistance solution or XRmeet has helped businesses sustain during the pandemic

Remote Collaboration

When the pandemic put us in a critical state by imposing travelling and other restrictions, we were unable to go to work and be in the same place as our colleagues. The remote collaboration feature opened up a way for people to work together despite being in different physical locations.

XRmeet’s remote collaboration solution combines live video streaming, audio, and text chat with AR annotations to help frontline workers connect with experts and provide them real-time visual support with valuable guidance and insights right in their field of view. Both the on-site technician as well as the expert can draw AR annotations on multiple form factors like AR wearables, mobile or desktop which stick to 3D physical objects. This leads to the quick resolution of issues. It also allows colleagues to come together and make decisions substantial for the business.

Real-time Support for Frontline Workers Anytime

Especially during the pandemic, on-site technicians needed to handle tasks by themselves which were earlier done as a team. To enable them to perform self-service, remote assistance solutions were integrated into the operations.

In circumstances where continuous remote support by experts is not required, XRmeet provides step-by-step AR-powered digital instructions to guide them through the tasks. They are also provided with previous video guides of similar tasks, therefore, enabling them to complete the task all by themselves.

Minimized Equipment Downtime

Businesses suffer badly on the occurrence of a sudden equipment failure or unplanned downtime. This was the most crucial element most of the businesses needed help with.

XRmeet helps businesses shorten these horrid downtimes and save a serious amount of money. It speeds up the troubleshooting process by making all information needed to fix it available right in front of the field technicians.

Reduced Costs for Businesses

AR hugely helps businesses to operate smoothly in highly complex and competitive environments. Most businesses look out for technology that is cost-effective, easy to integrate and maintain. The remote assistance software from XRmeet ensures businesses increase revenue, optimize operations by minimizing downtime and training time. In other words, it allows spending less time resolving issues, increase productivity and reduce the expense associated with downtime and repeat expert visits.

Get it Done Right Now!

Take a look at how your critical operations are carried right now and take that step to embrace AR into your business. Irrespective of whether you are a small or medium business or an enterprise, deploying AR can redefine the way your business operates now. And you know what, we build custom AR remote solutions just for your business needs. Send us a mail to for a Free AR consultation or demo.